Skip to main content
Participant
April 6, 2024
Question

Installation issue

  • April 6, 2024
  • 0 replies
  • 264 views

My greetings to the community!

When i run adobe photoshop elements 2024 and/or premiere elements installer i get sign in error. The message i get is "sign in failed. please retry to load sign-in window again".

The sign-in window is never loading. I can only retry (does nothing, or quit)

I get no error code, besides the message above.

Tried to disable antivirus and firewall.

I run the latest Windows 11 on a brand new built.

I am attaching a screenshot.

Serial No's are registerd in my adobe account and i dowload the installer from my profile.

Is it maybe because my mail on the account is different from that my PC logs in?

Any help is appreciated. I think i have tried everything and haven't seen in any thread/post this issue!

This topic has been closed for replies.