Installation Issues? A Checklist

If one has received an Error 6, or 7, then this Adobe KB Article might be useful: http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

Hunt

If one is downloading Adobe programs, and especially the trials, then get error messages from the Adobe Download Assistant, this Adobe KB Article might be helpful: http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

Hunt

If one is installing from physical media, and it has become damaged, or ceases to function properly, these "tricks" might be helpful:

1. Copy the installation DVD to your internal HDD, and launch the installer from there. I would NOT Copy it to the Desktop Folder, but would create a New Folder, and name it something like "Premiere_Install." Sometimes, a file, that causes an issue when called from the installation routine, will Copy over just fine.
2. Use a program, like the great, free ImgBurn, to Copy your installation DVD to a new DVD. Use high-quality blank media, such as Verbatim, Taiyo-Yuden, or Falcon Pro. Try to install from your copy. Sometimes, the byte for byte Copy process will get you non-corrupt files on the new disc.
3. If you have more than one multi-drive, try installing from the other. I always build systems with at least two multi-drives and always choose different brands and models. Some multi-drives read some discs better, than another multi-drive. I have had several that would throw errors in my Plextor, but my LG would handle them just fine, and vice versa.

While none is guaranteed to fix things, they have worked for me, and for many others.

Hunt

Also see this Installation Forum for more info.

Hunt

Same exact issue with creative suite 5.5 - spent 2 days on this now

it gets to complete download then says not enough room for extraction  - I have vista - 140 GB free on C and 300 GB free on D

have done all the suggestions - that I can find -  no go- just does the same thing

will not let me delete and try to download to a jump drive - automatically goes back to  about 90 percent down then freezes on extraction and gives 101 error again

I would really like to trial this before I buy it - in fact will not buy if I can not trial

VERY IMPORTANT - See Reply 11 first, as this will solve the vast majority of installation issues.

Hunt

There is another consideration, when installing some Adobe applications. Some of these, like PrElements and Encore, have additional functional content.

With the download versions, there are usually separate files, which must be Unzipped, to be installed, like with the program. Note: with many programs now, there are four files in the download, two EXE files and two 7z (the archived files), and one does NOT have Unzip the archives, as the EXE files will do that for you. With older installation schemes, one did not have the separate EXE files, and one then needed to Unzip the 7z files, to access the executable files, so this will depend on which version, of which product you are installing.

The important part of the installation is that the program (the core application) MUST be installed before any of the functional content can be installed. The functional content cannot be installed until the program has been successfully installed.

Also, many products ship with both a Mac and a PC version on the discs. As an example PrE 9 ships with four (4) DVD's, two for the Mac, and two for the PC. One MUST choose the platform, and then install the program first. Once done, they would then insert the appropriate Functional Content disk and install that. One CANNOT install the Content first - the program MUST be installed first - then the Content. Many errors arise, because the user is trying to install the wrong platform version, or trying to install the Content before the program. Both of those methods is wrong. If one gets error messages, this would be the first thing to check - are you trying to install for the correct platform, and are you installing the program first?

Hunt

I want to add another thing to be concerned with - other Adobe programs running, while you are attempting to install. Some, like Adobe Bridge will likely not show on the Desktop, but you can shut them down in Task Manager. Do this first, and check carefully for any other Adobe programs running in the background. Shut them all down. Then install.

Back in the "old days," most programs would install from Safe Mode, so many of the issues did not exist, as nothing else was loaded. Now, most programs will not install from Safe Mode, so one has to do some behind the scenes tweaking.

Good luck,

Hunt

One other thing to consider, when installing some of the larger Adobe programs, like PrPro, PrE, Photoshop, Illustrator, etc., is that you have enough defragmented free space on your C:\ for the installation. Whatever the stated minimum is, I would multiply that by 4x, as the minimum is basically what is needed to just install, but not to run the programs.

For a program, such as PrE, or PrPro, I would recommend at least 60GB of defragmented free-space, and more is not a bad thing. As HDD's get to about 70% of capacity, they slow down. That performance hit increases toward 100% capacity, where catasthropic failue can occur. Never fill up your HDD to 100% capacity.

Hunt

i've done all of this, used CS4 cleaner, and then some.

i installed all other products fine, only Premiere CS4 is the issue.

There is a problem with Premiere CS4.