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GrahamE2
Participating Frequently
August 1, 2020
Question

Internal Software Error message when trying to burn to DVD

  • August 1, 2020
  • 1 reply
  • 876 views

I upgraded to Windows 10 at the start of this year, Premiere Elements 11 had always worked fine prior to that. I can still "publish and share" slideshows/short dvds to Computer, but when I try to do so to DVD it Encodes to 100%, and then Burns to 99% before giving the message internal software error:%0,line%1

All my other programs work and I can burn music/data/photos to disc using standard windows 10 options, so it would appear to be something between Elements and the DVD drive?

I've made the project as small and uncomplex as possible to see if that helped, but even 4 photos with no menus or music gives the same result.

Thanks.

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1 reply

S
Steve Grisetti
Legend
August 1, 2020

If the program used to work and suddenly stopped when you upgraded your operating system, that would indicate it's more likely the operating system, wouldn't it?

 

Most likely the new Windows 10 drivers aren't interfacing with the disc drive. Did you go from a 32-bit to 1 64-bit operating system?

 

Try this: Assuming this disc drive came with the computer, go to your computer manufacturer's site (Dell, Compaq, HP) and look for support for your model of computer. Reinstall the drivers for the disc drive offered on this site.

 

If that doesn't do it, it could be a number of other things, but that fixes interface problems most of the time.

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GrahamE2Author
Participating Frequently
August 1, 2020

Thanks for the response (I initially posted in incorrect location, then reposted here and unfortunately couldn't delete original). Previously I had Windows 7 on this desktop - that was 64 bit too (https://www.amazon.co.uk/HP-Pavilion-G5418uk-Desktop-Processor/dp/B0056271MM). Upgrade to Windows 10 was done by a local computer shop rather than by me so unsure how drivers were sorted but can find out on Monday when they open.

HP website doesn't have a driver for Windows 10 to download (that I could find), so have right clicked to select Update Driver from within Device Manager, and it advises the best driver is already installed.

Everything else I'm using the cd/dvd drive for still works, it's just Elements that isn't.

Thanks

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