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iPhone MOV not loaded - Codec error

Forum|Forum|7 years ago
August 15, 2018
9 replies
16072 views

I just tried to use Premier Elements with my iPhone photos but they wouldn't import. Looking into forums or the web reveals that this is a known issue... so I don't get it, most media developers work with photoshop and mac and iPhone, why not fixing this issue.

I do have an iPhone X and started to import into Premier Elements 2018 latest version. When importing the photos onto my Mac with PE2018 it gives me an error that the codec is not supported.

It's defiantly not an option for me to convert my files to another format because I have to convert a couple of hundred and thats a no go...

Hase anyone a solution for this. Again, MAC latest version, iPhoneX and Premier Element 2018 latest version.

Many thanks in advance,

Chris

Feature request

This topic has been closed for replies.

Correct answer Steve Grisetti

As I suspected, the issue is with the video. Not only does that iPhone video use a variable frame rate, but it also use the HEVC H.265 codec rather than the traditional H.264 codec. Both of those issues can cause the problems you describe.

To edit this video, you can run it through the free download Handbrake. Unfortunately your original video is 4K, and I'm not sure Handbrake can convert video to larger than 1920x1080.

So beyond that I'm not sure what to suggest.

D

DWSmithACS

Inspiring

While this may be an "old thread", I am having a similar issue with Premier Elements 2022.

While editing my video (between two different camers), all looked just fine.

But when I created an ISO file for a DVD, suddenly SOME of the videos MOV from my iPhone 11 show the "missing video" screen, while others are just fine. If there was a compatibility issue, I would expect it to have been aparant from the get-go, and be consistant.

I am attaching two files of MediaInfo. (1) is from a file that gives the error, and (2) is from a file that works. They were created on the same iPhone 11 within 2 hours of each other with no setting changes made.

I have spent 3 days getting my "final video" ready, and would not enjoy having to start over with Handberake-converted files.

Community Expert

DWSmith,

The HEVC/H.265 issues of a couple years ago should not be causing your problem. My guess would be that there is some sort of hardware or corrupt file problem. That's rare, but it happens. There is no other reason that footage from the same phone at the same time won't work the same.

It might help if you posted a screen shot of the "missing video" screen. There might be a clue there. It would also help if you explained the file structure you are using and where the "missing" videos are stored.

D

DWSmithACS

Inspiring

It appears that the pointer to several of the videos got corrupted (somehow). Even in the Project Assets, the thumbnail was showing a failure. When I right-clicked on each bad link, and chose "Replace Footage" and pointed it to the original video, it all worked again - WITHOUT LOSING 3 days of editing work! Yay! I'm happy now (although confused as to how the links got corrupted). I made sure to save my project again after fixing the links.

B

Bill Sprague

Community Expert

"There was a recommendation to use a Microsoft store product to help with HEIF Image Extensions, but I was unable to make it work."

There is a situation where two separate HEIF/H.265 codecs can be installed from Microsoft. If it were me, and I couldn't sort it out on my own, I would start an online chat with Adobe technicians. https://helpx.adobe.com/support.html

C

Carl E

Participant

I purchased Adobe Premier Elements 2020 and installed on a Windows plateform and it still does not read the MOV files. It would be great if there were better compatibility between the iPhone and Android products. There was a recommendation to use a Microsoft store product to help with HEIF Image Extensions, but I was unable to make it work.

B

Bill Sprague

Community Expert

"@whsprague,.....Are you familiar with any way to open these files with Premiere Elements 2019"

Lio5C45,

Steve is correct. It is not until version 2020 that HEVC will work. Your phone can be set to a "most universal" video recording setting. Quality is the same. The only real difference is that the file sizes are larger.

L

Lio5C45

Participant

Thank you @whsprague, I'll try with Elements 2020 Trial.

I cannot find that settings you mentioned on my iPhone (IOS13.6.1).

In any case, Premiere Pro reports the file as H.264, so there shouldn't have been any issue with opening them on Elements, but it still happens.

Weird.

B

Bill Sprague

Community Expert

NewHire,

You've tagged on to an old topic. Premiere Elements has evovlved through a couple versions and how it handles iPhone footage has changed and is more capable.

N

NewHireOnFire

Participant

whsprague,

Thank you for that. I apologize, for I am still in use of Premiere Elements 2018, therefore I figured I'd help those who are still on legacy versions.

N

NewHireOnFire

Participant

chrisforker,

Hi. I'm super-new to this message board so if this message gets to you late or without notice, I extremely apologize. I'm a bit curious to your issue, as I've come across the same dilemma with my iPhone 8, running the latest iOS 13.2 version. With that said, I've been able to load on my computer (Windows 10) That may also work on your machine, null and void of the OS.

Let me start with one question: How are you importing photos to your Mac? Is it over transferring from your phone via USB? iCloud photos folder on your Mac? Other? Please explain.

S

Steve Grisetti

Legend

Thanks for the info, Bill!

S

Steve GrisettiCorrect answer

Legend

As I suspected, the issue is with the video. Not only does that iPhone video use a variable frame rate, but it also use the HEVC H.265 codec rather than the traditional H.264 codec. Both of those issues can cause the problems you describe.

To edit this video, you can run it through the free download Handbrake. Unfortunately your original video is 4K, and I'm not sure Handbrake can convert video to larger than 1920x1080.

So beyond that I'm not sure what to suggest.

chrisforkerAuthor

Participating Frequently

Steve,

I already had a feeling that this wil stay an issue. Although Adobe can not ignore this, because more and more apple users wil complain about this.

Many thanks for your support

Chris

S

Steve Grisetti

Legend

Please note that this is a user to user forum, Chris.

If you want to write to Adobe and complain, please feel free to. But complaining here will not necessarily get Adobe's attention when it comes to new features.

S

Steve Grisetti

Legend

The issue is likely with the video. Many new iPhones shoot video with variable frame rates and they shoot photos in a new HEIF format.

Open a sample of your iPhone video in the free download MediaInfo. In MediaInfo set View to Text and then copy and paste the report it generates to this forum. Once we know what your video is made of we'll be better able to advise you how to proceed.

chrisforkerAuthor

Participating Frequently

Hi Steve, thank you for your support.

As requested please find below the information you asked for:

General

Complete name : /Users/chris/Desktop/Ramses Vidio's/20180703_080151000_iOS.MOV

Format : MPEG-4

Format profile : QuickTime

Codec ID : qt 0000.00 (qt )

File size : 107 MiB

Duration : 17 s 152 ms

Overall bit rate mode : Variable

Overall bit rate : 52.2 Mb/s

Encoded date : UTC 2018-07-03 08:01:51

Tagged date : UTC 2018-07-03 08:02:08

Writing library : Apple QuickTime

com.apple.quicktime.location.ISO6709 : +52.3206+005.5343-004.300/

com.apple.quicktime.make : Apple

com.apple.quicktime.model : iPhone X

com.apple.quicktime.software : 11.4

com.apple.quicktime.creationdate : 2018-07-03T10:01:51+0200

Video

ID : 1

Format : HEVC

Format/Info : High Efficiency Video Coding

Format profile : Main@L5.1@High

Codec ID : hvc1

Codec ID/Info : High Efficiency Video Coding

Duration : 17 s 152 ms

Bit rate : 52.1 Mb/s

Width : 3 840 pixels

Height : 2 160 pixels

Display aspect ratio : 16:9

Rotation : 90°

Frame rate mode : Variable

Frame rate : 60.000 FPS

Minimum frame rate : 54.545 FPS

Maximum frame rate : 66.667 FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Bits/(Pixel*Frame) : 0.105

Stream size : 106 MiB (100%)

Title : Core Media Video

Encoded date : UTC 2018-07-03 08:01:51

Tagged date : UTC 2018-07-03 08:02:08

Color range : Limited

Color primaries : BT.709

Transfer characteristics : BT.709

Matrix coefficients : BT.709

Audio

ID : 2

Format : AAC

Format/Info : Advanced Audio Codec

Format profile : LC

Codec ID : mp4a-40-2

Duration : 17 s 152 ms

Source duration : 17 s 206 ms

Bit rate mode : Variable

Bit rate : 87.9 kb/s

Channel(s) : 1 channel

Channel positions : Front: C

Sampling rate : 44.1 kHz

Frame rate : 43.066 FPS (1024 SPF)

Compression mode : Lossy

Stream size : 184 KiB (0%)

Source stream size : 184 KiB (0%)

Title : Core Media Audio

Encoded date : UTC 2018-07-03 08:01:51

Tagged date : UTC 2018-07-03 08:02:08

Other #1

Type : meta

Duration : 17 s 152 ms

Bit rate mode : CBR

Other #2

Type : meta

Duration : 17 s 152 ms

Bit rate mode : CBR

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