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joshjwalker6
joshjwalker6
Participant
October 13, 2017
Question

Issue with Pan and Zoom DVD menu when played through DVD player.

  • October 13, 2017
  • 2 replies
  • 336 views

Hey everyone,

I'm really new to this program and this is the first time I've posted on the discussion boards. I'm having an issue, which has now gotten to the 'I have 3 days to fix it' stage, so could really do with some help!

I'm using Adobe Premiere Elements 15 to finish off a project I'm working on. I edited the bulk of the footage in Final Cut Pro and am now using Premiere Elements to put together the menu for the DVD. I'm using the Pan and Zoom menu template, which I have added music and a background to, along with the 2 menus options provided.

The issue I am having arises when I put the DVD I have burned into a DVD player. I have tried both a standalone DVD player and my Playstation 4, neither of which are playing the disc happily. Specifically, I cannot highlight the 'Play Movie', 'Scene Selection', 'Main', or directional arrows to select the appropriate option. When I use the 'Preview Disc' function in Premiere Elements it all works fine. I can also hover over the options and select them when using the DVD on a laptop or MacBook, but they do not highlight. I have tried using both a DVD-R and DVD+R, and have the same issue with both.

I have neither the time nor finance to outsource this to a professional, and the film is due to go out to public release in the next few weeks, so needs sending of for duplication.

Is this potentially a formatting issue in the software, or a compatibility thing with the players, or something else entirely? I'm a novice at this in every sense of the word, so would greatly value the help of anybody who can offer it!

Thanks,
Josh

This topic has been closed for replies.

2 replies

S
Steve Grisetti
Legend
October 14, 2017

The Mac operating system has its own Disk Utility built in that will burn an ISO as a DVD.

Just open Disk Utilities and then click the Burn button and locate the ISO and the utility program will take it from there.

joshjwalker6
joshjwalker6Author
Participant
October 14, 2017

Thanks for pointing that out, Steve. I've tried exporting to ISO and burning it to a DVD, however that hasn't solved the problem. I tried resetting the menu and building it again from scratch in Premiere Elements, and that didn't help. Is there another template I can download online that looks like Pan and Zoom and might be more guaranteed to work?

I am also waiting on some Verbatim blank DVDs to come, so I will also feed back on whether they work or not.

Thanks again for your continued advice and guidance.

S
Steve Grisetti
Legend
October 14, 2017

From your description, it sounds like the program has done its job and successfully created a working DVD. As you say, when you put the disc into your computer's disc drive, the DVD works as it should.

Home-burned DVDs use a different process to save their data than commercial DVDs -- and not all DVD players like them. Modern DVD players work much better with home-burneds than older ones. But even still, not all play them equally well.

You can mitigate things somewhat by using a quality DVD disc, like Verbatim, rather than a generic brand or a low-grade brand like Memorex. But even that doesn't guarantee the disc will play on every disc player.

What happens if you play your DVD on a friend's disc player?

There are other things you can do if you'd like. Saving your DVD files as an ISO file to your computer rather than burning directly to disc and then using a program like ImgBurn (free) to do the actual burning can sometimes help. ImgBurn includes a feature for double-checking the quality of your disc burn after it's done burning. This can help increase your odds of producing a good, playable DVD.

joshjwalker6
joshjwalker6Author
Participant
October 14, 2017

Hi Steve,

Thank you for answering so quickly!

When I try the DVD in a friend's player, the same issue occurs as in mine. You are right, the data is obviously there if I can point and click on a laptop. Once I can get the sample DVD working, it is being sent off for professional duplication, so I don't know if that will have a different process or make a positive difference. I have a few different brands of disc at the moment to test out, as well, so perhaps it's the way the program is writing the data.

I have looked at ImgBurn, which seems only to work on Windows (from what I can tell). Could you suggest a similar program for Mac? I can then test and see if that works later today.

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