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Participant
December 11, 2019
Question

Just bought 2020 and install in macOS 10.15.2, crash on DVD installed app

  • December 11, 2019
  • 1 reply
  • 246 views

First successful installed Photoshop Elements and can be run. After installed Premiere Elements, both crash and always unexpect quit...

 

I installed both from DVD come with the package. After I remove both applications, and re-install from website, both can run now.

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1 reply

gupta shivangi
Legend
December 12, 2019

Hi hoson_pang,

 

This should not be happening. Ideally, the installation should work fine both from DVD and online. Did you test the installation on a different computer?

 

Let us know. 

 

Thanks,

Shivangi