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razorhoneyMOVIES
Participant
June 14, 2026
Question

Just installed Premiere elements 12 but cant sign in to use it

  • June 14, 2026
  • 1 reply
  • 23 views

Hello.  I bought premiere elements 12 years ago and decided to install it onto my windows 10 laptop tonight.   When I open premiere elements 12 up and says i have 7 days to sign in.  I try to do the qr code thing but it goes back round into the sign in loop.  I try to paste url into webpage and get same result. I am stuck in a loop where I have to sign in but it never signs in and returns to the loop.   I bought premiere elements 12 and would like to use it ????   anyone know how to solve this issue?   thanks

    1 reply

    John T Smith
    Community Expert
    Community Expert
    June 14, 2026

    Do you have the serial number that came inside the box?

    DO NOT PUT A SERIAL NUMBER IN A PUBLIC FORUM

    A serial number is 6 groups of 4 numbers

    razorhoneyMOVIES
    Participant
    June 14, 2026

    I still have original box. Inside theres a redemption code to get serial number. I wrote down serial number tho too, so yes i think i have it.