Keep Getting Error Message w/Prem Elements 15

Forum|Forum|9 years ago
January 29, 2017
2 replies
421 views

Keep trying to save created movie done in Prem Elements 15 and receive error message. Can't upload to YouTube either. Help.

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A

Aurobi

Adobe Employee

Hi,

which platform are you on? What is the error message you are seeing on exporting to desktop or to YouTube? If you are on Windows platform, can please you try exporting to desktop after unchecking 'Use Hardware Acceleration' from preferences?

Thanks

Aurobinda

Mohammad Tahseen

Adobe Employee

What is the duration of timeline and is your google account a verified one? By verified, I mean is your account linked with phone and you entered code sent to your phone number to your account page. Google puts some restrictions while uploading the video based on the verified status of the account.