Skip to main content
Participant
January 29, 2017
Question

Keep Getting Error Message w/Prem Elements 15

  • January 29, 2017
  • 2 replies
  • 421 views

Keep trying to save created movie done in Prem Elements 15 and receive error message.  Can't upload to YouTube either.  Help.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from generic Cloud/Setup forum to specific Program forum... Mod]

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    February 8, 2017

    Hi,

    which platform are you on? What is the error message you are seeing on exporting to desktop or to YouTube? If you are on Windows platform, can please you try exporting to desktop after unchecking 'Use Hardware Acceleration' from preferences?

    Thanks

    Aurobinda

    Mohammad Tahseen
    Adobe Employee
    Adobe Employee
    March 8, 2017

    What is the duration of timeline and is your google account a verified one? By verified, I mean is your account linked with phone and you entered code sent to your phone number to your account page. Google puts some restrictions while uploading the video based on the verified status of the account.

    Peru Bob
    Community Expert
    Community Expert
    January 29, 2017

    How are you uploading to YouTube?