Licensing Issue

Question

I have a licensing issue.

I have 3 hard drives with Elements Premier loaded. 1st, 2nd, and now 3rd. 2nd PC went bad, I got a 3rd PC and reinstalled Elements from a backup. But wasn't able/didn't remove Elements from the 2nd PC (although I saved the hard drive and installed into the 3rd PC as drive 'E'.

When I run Elements from the 3rd PC, I get a message telling me that I am already running 2 copies and cannot run a third until I delete one. I would like to keep the copy running on the 1st hard drive (as backup), and get rid of the copy (not running) on the 2nd PC.

Any thoughts on this issue - how to get rid of the license on the 2nd hard drive that I will not be using?

John T Smith · Answer

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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