Login Problem

Forum|Forum|5 years ago
January 5, 2021
3 replies
221 views

Hi,

I am totally new to this whole Adobe thing.

I bought a product version of Adobe Elements 2021 1 week ago on Amazon and have been actively using it since then. It was no test version or anything. I even used it until a few hours ago. No Elements wants to to login and use the serial number again but when I do it just asks me to login again so it locks me in this process.

I restarted my Laptop and removed a few things to see if that helps but it did not.

Is there any way to fix this quickly? Adobe seems to be one of those companies which have FAQs for a few topics but provides no support address though I would love to be wrong about that.

Error or problem

This topic has been closed for replies.

John T Smith

Community Expert

NOTE - this is a PUBLIC forum, not Adobe support... DO NOT POST A SERIAL NUMBER HERE !!!

John T Smith

Community Expert

Do you have a serial number that is 6 groups of 4 numbers with no letters?

T

Thomas5CF6Author

Participant

Yes, I have and it did work last week. When I bought the package on Amazon I got an Email with a Code and through the code I can look up the serial number. And whenever I put it in now it leads me back to the login. I cannot use those ridiculous FAQs for the "support" as I cannot find a chat window for a live chat, which is what I expect or an Email address so I can ask for help as really any competent company has that and I think they have it too, but I just cannot find anything.