Skip to main content
T
tombran
Participant
May 9, 2020
Question

Lost last 4 hours of work

  • May 9, 2020
  • 1 reply
  • 462 views

I was working on a project in Premiere Elements 2020. It crashed upon re-boot the timeline was empty and the auto-save files (all 10) are empty. What????????

Update 5 hours later. Found an auto-save version of my original timeline that was about 4 edits behind, so I started again from that point. Manually saving after each edit. Nervous. SO!!!! it just crashed again!!!! NOW I LOST THE LAST 4 HOURS OF WORK MANUALLY SAVING AFTER EACH EDIT. Can't really go any further until this is solved.

 

[title edited by mod]

This topic has been closed for replies.

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
May 9, 2020

That certainly is not at all normal.  You are not offering enough information to allow even a guess to help.

T
tombranAuthor
Participant
May 9, 2020

Thanks for your response. I don't really know what to add. I started a project was editing no worries. Auto-save was engaged. The app crashed and when I re-opened the timeline was empty. Went to the auto-save files and the last three were empty as well. No clips. The 4th one back in the Q had a timeline that was a few edits behind where I was. I went on from there, carefully saving manually. Then hours later it crashed again and again, I lost like 3 hours of edits. 

PE 2020 on a MacOS 10.15.4 

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
May 10, 2020

Maybe disk space?  Maybe memory failure?  Premiere Elements works well on too many machines to assume that there is a consistant, predictiable bug that causes crashes like you have.  It makes finding a solution hard.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices