Skip to main content
P
patricke89896838
Participant
September 22, 2018
Answered

Mavic 2 video

  • September 22, 2018
  • 3 replies
  • 3493 views

Adobe Premiere Elements 15 will not accept my videos taken with my Mavic 2 Pro. I have had it in MOV and MP4. With MOV mode its says "importer reports generic error". MP4 mode states this type of file not supported. Elements had no problems with my P3P . Help please.

.

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    The video uses the HEVC video codec. This is a more advanced H.265 codec, as opposed to the more traditional H.265 codec used in most MP4s.

    Premiere Elements does not currently support the H.265 codec and will not be able to edit this video.

    3 replies

    MattKProVideo-ay6I3g
    MattKProVideo-ay6I3g
    Participant
    April 30, 2019

    I having the exact same problem..i hired a drone operator and I cant use the clips because they're in a codec I cant use

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 30, 2019

    MattK

    For your current video you already have, you can convert the HEVC/H.265 with a (free) program called Handbrake.  You will want it in an H.264 codec for Premiere Elements. 

    Quality won't noticeably change.

    Would you like suggestions for other software to edit H.265 footage?

    S
    Steve GrisettiCorrect answer
    Legend
    September 23, 2018

    The video uses the HEVC video codec. This is a more advanced H.265 codec, as opposed to the more traditional H.265 codec used in most MP4s.

    Premiere Elements does not currently support the H.265 codec and will not be able to edit this video.

    P
    patricke89896838Author
    Participant
    September 23, 2018

    That's what it was for sure. Does one of the newer elements, 17 18 support the 265? If not what does, Thanks a bunch for your help.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    September 23, 2018

    The current version of Premiere Elements is 2018 and it does not support H.265.  Adobe Premiere Pro does support it. 

    For the lower priced video editors that handle H.265, one to look at is Cyberlink PowerDirector.

    S
    Steve Grisetti
    Legend
    September 22, 2018

    Open a sample of the video from this camera in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

    Once we know the complete specs of this video we'll be better able to recommend next steps.

    P
    patricke89896838Author
    Participant
    September 22, 2018

    General
    Complete name                            : E:\Pictures 2018\Drone\Sept 22 18\DJI_0059.MP4
    Format                                   : MPEG-4
    Format profile                           : Base Media
    Codec ID                                 : isom (isom/iso2/mp41)
    File size                                : 1.54 GiB
    Duration                                 : 2 min 6 s
    Overall bit rate                         : 104 Mb/s
    Encoded date                             : UTC 2018-09-22 09:42:07
    Tagged date                              : UTC 2018-09-22 09:42:07
    Writing application                      : Lavf56.15.102

    Video
    ID                                       : 1
    Format                                   : HEVC
    Format/Info                              : High Efficiency Video Coding
    Format profile                           : Main 10@L5@Main
    Codec ID                                 : hvc1
    Codec ID/Info                            : High Efficiency Video Coding
    Duration                                 : 2 min 6 s
    Bit rate                                 : 104 Mb/s
    Width                                    : 3 840 pixels
    Height                                   : 2 160 pixels
    Display aspect ratio                     : 16:9
    Frame rate mode                          : Constant
    Frame rate                               : 23.976 (24000/1001) FPS
    Original frame rate                      : 23.000 FPS
    Color space                              : YUV
    Chroma subsampling                       : 4:2:0
    Bit depth                                : 10 bits
    Bits/(Pixel*Frame)                       : 0.524
    Stream size                              : 1.54 GiB (100%)
    Encoded date                             : UTC 2018-09-22 09:42:07
    Tagged date                              : UTC 2018-09-22 09:42:07
    Codec configuration box                  : hvcC

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices