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A
Anonymous
January 6, 2017
Question

Media Won't Play In Timeline- Elements 15

  • January 6, 2017
  • 4 replies
  • 5385 views

I just got Elements 15. i'm not to smart with tech so i'll try to explain it my best (sorry if its not worded right or something). I got it all downloaded and was excited to use it. I did a test and made a super quick edit. Everything was working fine except that when I click the play button, nothing would play, no video or audio. Its like the play button does nothing. I can scrub through it fine and I found that If I export it, I can watch it like normal. Even video and audio that comes with the software (bars and tone, black video, sound effects, etc) wont play. I have tried rendering it in the timeline, nothing. I've tried other media files, and reset to default and tried again, same thing. If I click the fullscreen button to view it, its a yellow screen saying "Media pending" but it never "pends". The media files are supported, and the computer supports the software. The computer is a PC my dads friend built for me (Windows 8.1 pro, 8gb RAM, 64bit). I'm not too good/knowledgable about tech so please explain it in an easy way. Thanks

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4 replies

F
FinishDaily
Participant
May 5, 2020

I know this is with Elements 15, but I was having the same problem on Elements 19. It would work 50% of the time and that was frustrating. I didn't know if it was the Elements software, but I felt like it was time for an upgrade so I went to 20. I was still having the same problem so I started thinking about the memory. I have a fairly new compter with the latest processor so I didn't think it the video card or hard drive. I decided to max out the memory (16GB) and that was the problem. I don't have any lag, stopping, or not playing of the video. My fix was to upgrade the memory.

N
Nicholas5E10
Participant
October 14, 2020

I've sussed out the problem after trawling through load of these forums to no avail. Microphone permissions! My software 2019 stopped playing video files in the viewer and on the time line. It was as if the play button had a loose wire! 

I followed what Steve (above) said, that didn't work but made me remember a pop up that had appeared earlier about microphone permissions.

In SETTINGS

              type MICROPHONE PRIVACY SETTINGS

                                                          Turn ON switch for ALLOW DESKTOP APPS TO ACCESS YOUR MICROPHONE

 

Hopefully it starts to work again as it did for me.

Good luck

Nick

C
christopher5D1E
Participant
February 15, 2021

I have been experiencing the exact same problem but it is intermittent. Sometimes the video will play with sound. Sometimes it won't. Sometimes (usually) the play button doesn't do anything at all. Getting real tired of this. When I try to fix in audio hardware, I get error message. When I somehow get to default class - MME is my only option, no ASIO to choose. Why on earth does my microphone have to be on for an Adobe editing program? Microphone is not used in editing process. Audio has already been recorded with a camera then loaded on computer. Why does Microsoft need to listen to my videos in an Adobe program in order for me to edit? Can anyone recommend a nonglitchy similar functioning alternative to Premier Elements?  

O
oriomenoni
Participant
January 13, 2018

I have the same problem, it came suddenly some days ago. Very bad, now the software is unuseable.

S
Steve Grisetti
Legend
January 13, 2018

We have addressed your question in your own thread, orio.

J
JackBe
Participant
February 1, 2018

I have the exact same problem! I tried using the above solution. Once switched to ASIO, the play button works again, but now there is no sound. I have no idea what to do.

S
Steve Grisetti
Legend
September 13, 2017

There is no staff, claude. This is a user to user forum.

If you want to contact Adobe, you can get tech support for current versions of the program via chat through Adobe Customer Care.

Adobe Customer Care

claudem41364505
claudem41364505
Participant
September 13, 2017

My mistake - pgauba's name has "staff" under it. (see above)

pgaubaAdobe Employee

pgauba Employee

claudem41364505
claudem41364505
Participant
September 13, 2017

I just tried Customer Support using Chat.

What a joke. In my opening statement, I explained that... "I just installed Premiere Elements 15 on my Mac and it won't play the video in the editor."

The first question I was asked was, "Are using Windows or a Mac?" Seriously?

After a couple more misunderstood exchanges, he wanted to access my machine to work on it. That's where I ended the chat. If they can't even read English, they can't access my machine.

S
Steve Grisetti
Legend
January 6, 2017

Have you manually gone to Windows Update and ensured you have the latest updates, including hardware updates and non-critical updates that don't load automatically?

What processor does your computer have? How much free, clean, defragmented space is on your hard drive?''

I'm very concerned that you can't even play a 5-second bars and tone or black video clip. I can understand that the program may struggle with some video types under some circumstances -- but you've got a real dead fish here, and that's really unheard of.

A
Anonymous
January 7, 2017

Thanks for the reply. I just upgraded everything, but still no luck. Here's what it says under "PC info" about the processor- "Intel (R) Pentium (R) CPU G3250 @3.20GHZ 3.20GHz" . Actually, about the hard drive, it was having problems so I took it out. There is a 256gb solid state drive thats new and free of space, so I assumed the hard drive was not neccesary. Could that be the problem?

S
Steve Grisetti
Legend
January 7, 2017

Actually, having a solid state drive precludes the need to defragment. But you still need space on it in order for the program to deploy and work.

How much free space is on that hard drive? You say that is it "free of space"? That means you have no free space at all, which is definitely going to cause you problems -- but I'm not sure this is what you really meant to say.

As for your processor, you're on the lower end of processors necessary to run this program. On this chart, your processor rates a 3000 -- and a 6000 is really a good idea for most video editing.

PassMark CPU Benchmarks - High Mid Range CPUs


But even with that processor, you shouldn't have a total freeze. So I'd say the issue is with your SSD. Either how much free space is on it or how it is configured.

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