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R
renef81495052
Participant
December 23, 2022
Answered

modification commande

  • December 23, 2022
  • 2 replies
  • 327 views

bonjour

Je cherche deseperement à joindre le service commercial.

je viens de faire une commande et je me suis trompé

Je voulais une mise à jour Photoshop Elements 2023 & Premiere Elements 2023 et j'ai commandé uniquement Premiere Elements 2023.

Comment puis je annuler ou modifier ma commande?

 

This topic has been closed for replies.
Correct answer John T Smith

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 23, 2022

You might be able to return what you have and order new

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

R
renef81495052Author
Participant
December 23, 2022

Thank you very much for this answer

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
December 23, 2022

Start an online session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

With the holidays, it may be slow.  You have 30 days of satisfaction guarantee, so there is time to fix this.  

R
renef81495052Author
Participant
December 23, 2022

Thank you, but I don't see the link to make a chat or get in touch

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 23, 2022

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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