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markm78454434
Participant
November 10, 2019
Question

MP4 from DJI Mavic 2 Zoom will not import into PE 2019 anymore

  • November 10, 2019
  • 3 replies
  • 360 views

I have PE 2019 and have imported my drone videos before (7 months ago) with no problems but now I keep getting the error that the file isn't supported or I don't have the correct codec. Below are the specs and I currently have it set to H.265. I have a couple of Win 10 machines, one Samsung laptop, the other a Dell with a Nvidia GTX card in it. I hope you can help.

 

MAVIC 2 ZOOM CAMERA

SensorLensISO RangeShutter SpeedStill Image SizeStill Photography ModesVideo ResolutionMax Video BitrateColor ModeSupported File SystemPhoto FormatVideo Format

1/2.3" CMOS
Effective Pixels: 12 million
FOV: about 83° (24 mm); about 48° (48 mm)
35 mm Format Equivalent: 24-48 mm
Aperture: f/2.8 (24 mm)–f/3.8 (48 mm)
Shooting Range: 0.5 m to ∞
Video:
100-3200
Photo:
100-1600 (auto)
100-3200 (manual)
Electronic Shutter: 8–1/8000s
4000×3000
Single shot
Burst shooting: 3/5/7 frames
Auto Exposure Bracketing (AEB): 3/5 bracketed frames at 0.7 EV Bias
Interval (JPEG: 2/3/5/7/10/15/20/30/60s RAW:5/7/10/15/20/30/60s)
4K: 3840×2160 24/25/30p
2.7K: 2688×1512 24/25/30/48/50/60p
FHD: 1920×1080 24/25/30/48/50/60/120p
100Mbps
D-Cinelike
FAT32 (≤ 32 GB)
exFAT (> 32 GB)
JPEG / DNG (RAW)
MP4 / MOV (MPEG-4 AVC/H.264, HEVC/H.265)

 

Thanks,

 

Mark

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Community Expert
November 14, 2019

Yes, H.264 is supported.

Peru Bob
Community Expert
Community Expert
November 10, 2019

" I shot video back in Febuary of this year and did some editing in March and all worked just fine"

Did you shoot in the same format?

markm78454434
Participant
November 13, 2019

I want to say that I did but it may have been .264. If so would that have worked in PE?

Community Expert
November 10, 2019

Adobe does not support H.265 in Windows editions of Premiere Elements until version 2020.  And, it will require a $.99 purchase of a HEVC codec from Microsoft.   Version 2019 will only support H.265 or HEVC on Mac computers.   Trials of version 2020 are available.

markm78454434
Participant
November 10, 2019

Thanks for your reply. I am a bit confused as I shot video back in Febuary of this year and did some editing in March and all worked just fine. What could have changed? I just upgraded ealier this year to PE 2019, kind of hate to drop another $100.00 plus right now.

 

Thanks,

 

Mark