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C
czecht
Participant
July 26, 2021
Question

My Adobe Premiere Elements 15 no longer works - Windows 10 PRO -

  • July 26, 2021
  • 3 replies
  • 1148 views

I love my Premiere 15, but it will not run! Reinstalled and rebooted - no change! Made updates to both Photoshop + Premiere, but to no avail! Does anyone elese have this problem?

Also, does anyone have a phone number for tech support, so I can call them?

Thanks!

Tony

    This topic has been closed for replies.

    3 replies

    M
    MassNerd
    Inspiring
    July 27, 2021

    I'm running Premiere Elements 14 on Windows 10 with no issues.  I use it for Blu-ray authoring since the newer versions dropped this support. Try uninstalling (including preferences) and resintalling. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 26, 2021

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 26, 2021

    1 - version 15 is very old and is no longer supported

     

    2 - your problem is most likely due to a Win10 update changing "something"

     

    Two ideas that MAY work to install and/or run old programs in Windows 10
    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
    -and/or select Run as Administrator to assign FULL Windows permissions
    -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

     

    If the above doesn't work, I have version 2021 and it works just fine on Win10 Pro

    C
    czechtAuthor
    Participant
    July 27, 2021
    It is so easy to blame Microsoft!
    If it is Microsoft's problem I would admit that!
    Also, 5 years old program isn't "VERY OLD"! I run programs that are way
    older than 10 years and they work just fine.
    There must be a fix that Adobe can do, since I'm not the only one who uses
    older versions of your programs.

    I've tried to run it as an ADMIN and also tried older Windows versions
    compatible mode - NO GO!
    I think it is a problem with your software in the "if it is a legal version
    or not" routine!
    We the real paying customers are the victims of your protection scheme!
    Most software packages have that problem, I think.
    (I speak from experience, since I worked as a computer expert in Experian,
    where most of the problems started as soon as they implemented the same
    protection system.)

    Anyway, I think that someone at your company should fix this and send me a
    fix, so I can use my paid software!

    Thank you.

    Tony Fleming
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 27, 2021

    Adobe is not going to go back and do anything to your program... ALL fixes and re-writes to work with newer operating systems are done by issuing new versions... for Premiere Elements, that means a new version every year

     

    All I can say is that the current version 2021 works on my Windows 10 computer

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