My serial number has been used too often...But...

Question

I have owned Elements 14 for several years. During this time I have had one computer die and two computers wiped and sold.

I now want to install Elements on my laptop and Windows 11 desktop, but I have just got a message from Adobe saying the serial number is being used on too many devices. In fact it is only one. The one I got the message on.

How do I contact Adobe to get this sorted out?

Any help greatly appreciated.

Alasdair

John T Smith · Answer

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for early programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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