my sound disappears

Question

When I use Premiere Elements 2019, my sound disappears after editing a bit in my assignment.
Eg. I saved a simple task - it went fine, then I also wanted to save a 4K version - there was no sound on.
At the same time, the sound also disappeared from the imported clips.

Does anyone have any idea what path I should go to make it play again?

Keld-N · Accepted Answer

I suppose it couldn't hurt.

From what you've told us, there is no reason Premiere Elements shouldn't be able to read these PCM audio files.

Reinstall the program - and now it works 😉

Thanks for the support !

Bill Sprague · Answer

You wrote that " a simple task -  went fine" and then the 4K version had no sound.    Based on the Mediainfo you provided, it may be that there is something in your project settings and output settings that are not in sync.  What are the project settings and how did you set them?  How are you creating the output settings?

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