Participant

Question

Myriad of Issues after update.

Forum|Forum|5 years ago
December 26, 2020
7 replies
344 views

Just curious if anyone else has had issues where the "Export & Share" just coninues on for non-stop, as time increases.And the preview during edit crashes/freezes, forcing you to "Task Manager" close the program.

This topic has been closed for replies.

John T Smith

Community Expert

I have turned automatic updates OFF in preferences, so I wonder if that is why nothing cloud has been added?

HOTELECHOMIKE

Inspiring

Me neither... I had PE14 on my old PC (which somehow subsequently "acquired" the creative cloud).

On the new PC I installed PE 2021 & PE14, entered the serial numbers for each one & am (thankfully) cloud free.

John T Smith

Community Expert

>One needs a Creative Cloud account to sign in and activate your softeware

So are you saying that just having an account somehow installs the cloud?

I installed PrE 2021 and it did not install anything from the cloud

Ann Bens

Community Expert

One needs a Creative Cloud account to sign in and activate your softeware.

John T Smith

Community Expert

I don't understand how the cloud could be forced on you, but here is how to remove it

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also, if you did a trial of any cloud program you need to cancel that trial so your credit card isn't charged

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Community Expert

>until "Adobe Creative Cloud" was forced upon me

I also have PrElements 2021 and nothing about the cloud was forced on me... have you done a trial of any cloud program?

I did have a different share problem, which was caused by an incompatible nvidia driver

https://community.adobe.com/t5/premiere-elements/share-to-disc-freezes-program-win10-pre-2021-solved/td-p/11641007?page=1

AxelMatt

Community Expert

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

V

VispinianAuthor

Participant

None of my stated issues had arisen until "Adobe Creative Cloud" was forced upon me and now my system wont allow me to uninstall this.And I should not have to download another file just to uninstall. Computers are already loaded with so much bloat ware in the beginning, it's ridiculous.
"* Adobe Product & Version"
Adobe Premier Elements 2021

"* Operating System and version number"

Windows 10 20H2

"* The full text of any error message(s)"

There was none. As stated, the system locks up and then I am force to close it through Task Manager.

"* What you were doing when the problem occured"

Already stated.

"* Screenshots of the problem"

N/A.
"* Computer hardware, such as CPU; GPU, the amount of RAM; etc"

Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz

NVIDIA GeForce RTX 2070 Super

32.0 GB (31.8 GB usable)

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