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davidl23747360
Known Participant
July 13, 2017
Question

? Need a new driver or ?

  • July 13, 2017
  • 3 replies
  • 438 views

Hello, I am using Premier Elements 10 with max memory on my laptop.

Yesterday, received a message from Premier Elements that I need an update for the playing driver.

Contacting Tech Support for the computer, no new driver was found.  (The day before, a Radeon driver had been installed.)

Meanwhile, I am getting cursor freezes and general lack of cooperation from Premier Elements that I have used since ? 2011.

Perhaps, this means I should upgrade to PE 15,

but I expecting the computer to fail, so that would be a waste.

I am using OS 8.1.  Tried OS 10, but PE 10 was not friendly.

Suggestions will be greatly appreciated.  Thanks !

    This topic has been closed for replies.

    3 replies

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    Steve Grisetti
    Legend
    July 14, 2017

    Please mark this question as correctly answered, David.

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    davidl23747360Author
    Known Participant
    July 14, 2017

    I am not sure whether a solution has been found. Will keep the question

    open for a few more days.

    Thanks!

    On Fri, Jul 14, 2017 at 1:18 PM, Steve Grisetti <forums_noreply@adobe.com>

    S
    Steve Grisetti
    Legend
    July 13, 2017

    According to the system requirements, Premiere Elements will run on Windows 8.

    Tech specs & system requirements | Adobe Premiere Elements 15 for Mac, Windows, PC

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    July 13, 2017

    Go to the website of the graphics device or wherever the "new" driver came from and "rollback" to a previous driver. 

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    Steve Grisetti
    Legend
    July 13, 2017

    Once you've updated your driver, set your Folder Options to Show All Files, then go to C:/ProgramData/Adobe/Premiere Elements/10.0 and delete the BadDriver.txt file -- then start up the program.

    I'm concerned though about both Premiere Elements and Photoshop Elements going buggy -- particularly since you're using pretty old versions of the program on a pretty old operating system. I'd say an upgrade to more current versions of the program would be very wise.

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    davidl23747360Author
    Known Participant
    July 13, 2017

    thanks, Steve G. Taking your comments seriously and will attempt to deal

    with the first part, tomorrow evening.

    As for the upgrade of PE. Do you know if I need OS 10 for an upgrade of

    PE15? If I do, can I install in my old machine and later use that to

    install a newer machine?

    -Dave L

    On Thu, Jul 13, 2017 at 12:31 PM, Steve Grisetti <forums_noreply@adobe.com>

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