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michaels1556162
michaels1556162
Participant
November 29, 2018
Question

New notebook: PE14 crashes after 1-2 minutes editing without error message

  • November 29, 2018
  • 1 reply
  • 276 views

Dear Forum,

for many years I´ve used PE14 without any (big) problems. Since last week I have a new notebook (Dell XPS15) and installed the software and was looking forward to go on with my movie-projects on the new, faster PC. After opening the software I started editing some film clips, the the program crashed and were closed, without any error message! I completely do not know what can be the problem and hope for any support here in the forum!

Thanks a lot in advance for recommendations,

best

Michael

This topic has been closed for replies.

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 29, 2018

Without knowing more, I would make to guesses.

One is that you should uninstall and reinstall the PrE 14 program.  As long as you have the installation code, you can download a freesh installation file.  Do you need the link?

Second is that most, but not all, of the computer issues here revolve around graphic card drivers.  Even with a new computer it may help to get an online refresh from the graphics card maker.

michaels1556162
michaels1556162Author
Participant
November 29, 2018

Thanks for the hints.

Uninstalling and reinstalling I already did, same problems.

My graphic card is a GeForce® GTX 1050 Ti, so you think an update of the driver could solve the issue?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 29, 2018

Either an update or an earlier version may help.

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