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laurenth43709430
laurenth43709430
Participant
February 14, 2018
Answered

No audio in my MTS video files

  • February 14, 2018
  • 4 replies
  • 6761 views

When I import my mts video files in Premiere elements 2018, There's no sound. I tried with stereo files and 5.1 files, I changed the settings and could not find any solution. I recorded these videos with a Sony handycam HDR-SR11 (1920x1080i Full HD). Thanks for helping me.

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    Your best and easiest solutions is to buy version 14 or 15.

    You should be able to find it pretty inexpensively on eBay or Amazon.

    The other solution is to use a program like Handbrake (free) to convert the video to an MP4 with PCM audio. (You should also see if your camcorder can be set to shoot your future videos with uncompressed audio rather than AC3.)

    4 replies

    S
    Steve Grisetti
    Legend
    June 5, 2018

    If you are discussing Premiere or Premiere CC rather than Premiere Elements, you are discussing a completely different program and you are in the wrong user to user forum.

    S
    Steve GrisettiCorrect answer
    Legend
    February 15, 2018

    Your best and easiest solutions is to buy version 14 or 15.

    You should be able to find it pretty inexpensively on eBay or Amazon.

    The other solution is to use a program like Handbrake (free) to convert the video to an MP4 with PCM audio. (You should also see if your camcorder can be set to shoot your future videos with uncompressed audio rather than AC3.)

    S
    Steve Grisetti
    Legend
    February 15, 2018

    Your camcorder is set up to record your video's audio as AC-3 (Dolby Digital) audio, which is not supported by Premiere Elements in version 2018.

    Windows 10 is able to offer AC-3 support for the program but Windows 7 is not.

    Are you able to set your camcorder to record its audio as PCM audio? If not, you may need to back-grade to Premiere Elements 15 in order to edit this video.

    laurenth43709430
    laurenth43709430Author
    Participant
    February 15, 2018

    Thanks Steve... bad luck. I bought this version to install it on a new PC and can't install the previous one (I've got the CD) because the number of installations is over.

    How can I back-grade the software ? Do I need to call Adobe ?

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 15, 2018

    Upgrade your windows either to w8 or 10.

    Problem solved.

    On a side note: you wont be able to make bluray disks.

    If that is your goal contact Adobe and see if you can get your money back.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    February 14, 2018

    Try changing the settings in Edit>Preferences>Audio Hardware. 

      laurenth43709430
      laurenth43709430Author
      Participant
      February 14, 2018

      I tried but without succes.

      Another information : when I import videos from my gopro in the same project, the audio of this gopro video is ok.

      Thanks for helping me.

      S
      Steve Grisetti
      Legend
      February 14, 2018

      Sounds like your camcorder is recording in Dolby Digital, an audio format no longer supported by Premiere Elements.

      What operating system are you using, by the way? That also can be a factor.

      Open one of the MTS files from your camcorder in the free download MediaInfo. In MediaInfo, set the View menu to Text and copy and paste to this forum the report it generates for this file's audio.

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