No audio playback in Premiere Elements 2018

Question

I've been happily editing using Premiere Elements 2018 for the past several years.  Last week I created a new project, and when I tried to play some clips, no audio!  My audio hardware is working fine with YouTube videos, system sounds, etc.  Looked for settings in PE that would affect this, but couldn't find any.  Then PE started behaving erratically--clips wouldn't play at all, certain commands did nothing.  When I tried to close it, it seemed to stop responding entirely.  After experiencing this several times, I decided to delete it and reinstall it.  Today I did so, but no joy, as the new installation is behaving exactly the same!  Is there a timer on this software that just makes it dysfunctional after a certain amount of time?  I was a reasonably happy PE customer until now...
 
You need to ask program questions in the forum for the program you are usingTo ask in the forum for your program please start at https://community.adobe.com/Moving from Using the Community (which is about the forums) to the correct forum... Mod

venajoe · Accepted Answer

Tried re-installing it yesterday. I still get an error message at the end of the installation, saying that some components couldn't be installed. Once again, I can't open the log file with a text editor, as only junk characters appear so I can't read the error code to get a heads-up how to proceed. Still not playing back any audio, and still no Default Input field on my Preferences Audio Hardware page. Here's a screen shot:

Meanwhile, I checked my Premiere Elements 2018 on my laptop at home, and it is working perfectly, which is great, but that does not solve my problem of not being able to install it on my PC at work--where I do most of my editing during lunch! Can anyone help me?!?

After spending a couple of weeks trying to resolve this issue with PE 2018, I was forced to move on, as no further replies were forthcoming from the community. I consulted with a friend who is much more conversant with computers than I am, and he intimated that Windows could have pushed out an update that rendered certain features non-compatible. After numerous unsuccessful attempts at reinstalling, I finally had to give up on this version. After carefully checking that my work PC fully met all the required specifications for the installation of PE 2022, I purchased, downloaded, and installed it, and--guess what--it is working perfectly. I am glad that my problem has been resolved, and I can resume editing videos for my YouTube channel, but I certainly am disappointed that this product just seemed to stop working without remedy after abour five years' use.

Bill Sprague · Answer

Along with Bob's requests and suggestions, consider checking the Audio Hardware Preferences.   Default Audio Input should be set to "No Input".   For some reason, if it is not matched to your computer correctly the entire system bogs down as it tries to process the audio.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded