No Audio When I Import Mp4.

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I just purchased Adobe Premiere Elements today. When I try to import certain MP4s I don't get any audio. The MP4 from my phone plays audio just fine. Any ideas?

Secuirty camera footage that won't import audio:

Phone video with audio that works:

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S

Shane5C27Author

Participant

Looks like I may have fixed my issue. I ran the file through handbrake. I didn't see a big change but it seems to work now.

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Steve Grisetti

Legend

Hard to say why without seeing more complete specs for your video, but I'm glad you were able to solve the problem, Shane.

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Peru Bob

Community Expert

It was probably the 15 FPS?

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