No more access to premiere elements 2019

Forum|Forum|1 year ago
October 13, 2024
3 replies
2181 views

Hello,

I resently rebuilt my computer and didn't back up all my applications because I didn't find it neccessary. That being said, premiere elements 2019 is one application I decided I wanted to reinstall. I signed in to my account, navigated to the products page and downloaded the instal executable for that product. Once initiating the instal, I was notified I would need to upgrade my adobe applications before installing.

Doing some research I found that support for my version of elements (Premiere Elements 2019 ver 17) discontinued in 2021. This was odd because I was using it up until I rebuilt my pc a month ago, and now am unable to download it.

I am frustrated because this was advertised as a perpetual liscense agreement, and I have no need for upgrading every 3 years as they now state you must do, and no need for premiere pro. When I purchased this application I was under the impression I would have access to it for life and was not made aware I would lose access. It worked fine for what I used it for, up until I had to reinstal it. If I had only kept a backup of the application I would still be using it today.

B

brilliant_Rocket4673

Participant

I also have the exact same problem I purchased a full licenced version of Photoshop Elements and Premier Elements 2nd Jan 2019. I have also been using theses programmes up until now, but since upgrading my PC, though I can access my purchased items on the Adobe website I am unable to install them due to un-supported browsers.
Personally I think that this is discusting that having paid good money for these products that I am no longer able to use them after only 6 years.
If Adobe think that I am going to upgrade to their latest rental versions they can think again because customer care is obviously not a priority

Peru Bob

Community Expert

See if something here helps:

https://helpx.adobe.com/ie/x-productkb/global/update-operating-system-and-browser.html

E

Elijah5E81Author

Participant

I'll note that "rebuilding" my pc only meant I swapped everything to a new case and upgraded storage devices. I dind't modify, update, or change any software. Still vertually using the exact setup I was in 2019 when first purchased, and in 2023 when I last used premiere elements.

B

Bill Sprague

Community Expert

It was a perpetual license and you can use it as long as you want and it continues to work. Adobe promised to help make it work for two years. You can phone or text chat with paid Adobe techs during that period. The new system says three years.

If I owned a software company I would not try to support old products in a rapidly changing environment. As hardware and operating systems change, I would not pay people to write code corrections to make old software fit new computing environments. Nor would I pay new hires in the support department to learn old applications.

On top of that, my software company would try to stay relevant and competitive by adding new features. Some of those new features would rely on newer, faster CPUs, GPUs and RAM.

All of that said, I'm sorry that you feel unfairly cheated. I sincerely wish it wasn't so. In a few weeks, the annual holiday sales will offer Premiere Elements for about $60 and it will be 'supported' for three years. $20 a year is a bargain. The only thing cheaper might be the basic versions of iMove or ClipChamp. Even ClipChamp has a price if you go beyond the basics.

H

Hangerbum

Inspiring

"3 year subscription" does sound terminal.... I'm leaning toward the PSE-PE 2025 bundle. What you explained above applies to it as well does it not? IF I buy the bundle and license as usual, and I have a backup, I can reinstall it indefinately as long as my PC or upgraded PC will run it. All I lose is the online backup and support? Thank you !

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded