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booner_78
Participant
December 5, 2020
Question

No Playback Audio - Tried Input Changes

  • December 5, 2020
  • 5 replies
  • 456 views

I recently purchased Premiere Elements 2021 and when editing I have no playback audio. I have tried changing the input audio hardware under preferences to every option available including "No Input". My output audio device is correct and is the system default. I have also tried other hardware out including realtek devices.

 

I created a bars and tones test in the timeline and see audio in the audio meter. The device selected under audio out is the default device on my system. I have verified sound in my videos and can playback audio in every other app.

 

I have also tried uninstalling and re-installing PE21.

 

I can even hear audio playback when editing with Adobe Premiere Pro. (I purchased Elements for quick editing tasks and uploading direct to Youtube)

 

Thanks.

This topic has been closed for replies.

5 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 8, 2020

Read this to see if you have the same problem... and solution

https://community.adobe.com/t5/premiere-elements/lack-of-sound-when-playing-back-in-2020/td-p/11647517?page=1

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hellavagi
Participant
December 8, 2020

The audio hardware settings are right, and the only available sources are selected. I have the same settings for Audition and Premiere Pro and they work fine. I used to have an older Premiere Elements working, but that version is also not working now and have the same issue. I think having other adobe app installed is causing the issue.

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hellavagi
Participant
December 8, 2020

I have the same issue and have other adobe apps installed as well. I tried on 3 computers and the only one that worked was an older one that didn't have any adobe apps on it. Did you found a solution? Tech support spent 2 hours and couldn't figure out why either.

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booner_78Author
Participant
December 9, 2020

No, not yet. They tried calling me this morning but I was in a meeting and couldn't answer.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 5, 2020

As said in previous post best to have a chat with Support.

 

You might get somewhat disappointed with uploading videos to Youtube.

Uploading can sometime be problamatic and you cannot tweak the settings and 1080p is max no 4K.

Uploading manually is usually the best way. But then you could just as well use PrPro.

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    booner_78Author
    Participant
    December 8, 2020

    Thank you. Support reached out to me for a time to discuss. I will follow up once this gets resolved.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 5, 2020

    As the owner of a current version, you have access to online trouble shooting sessions with Adobe technitions.  You can go to https://helpx.adobe.com/support.html.   Or, from the Help menu, select Online Support.   

     

    After looking at your screen shots, I looked up the sound device.  The Sound Blaster appears to be advertised for gaming.  Premiere Elements can have trouble with footage from game capture software.  Premiere Elements is aimed at common camera footage.   

     

    What is the source of your footage?  Can you use MediaInfo and post a detailed screen shot of a text view?  

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 5, 2020

    Sound Driver http://www.asio4all.com/ sometimes helps

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