No sound from video clips

Forum|Forum|3 years ago
July 28, 2022
2 replies
672 views

I recently installed Premiere Elements 2022, Trial version. My first project contains still photos and .mp4 video clips. When I play the project there is no audio from the video clips. I added music to the project and it is present when I play the project. Is there a setting I am missing or some other reason why the audio from the .mp4 video clips is not playing?

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Ann Bens

Community Expert

Make sure the Default input in the Audio Hardware in the Preferences is set to NONE.

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robertd1955Author

Participating Frequently

Thanks for the reply Ann. I set the "Audio Hardware, Default Input" to "No Input", but the audio of the mp4 video clips still does not play.

I can play the mp4 video clips in the builtin Window 11 players and the audio plays just fine.

Ann Bens

Community Expert

Did you reboot machine after setting parameter?

B

Bill Sprague

Community Expert

First guess is that the mute button on the left side of the mp4 audio track has been pushed.

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robertd1955Author

Participating Frequently

Thanks for the response Bill. Not sure where I would go to check the status of the mp4 audio tracks. I am using Premiere Elements 2022, Trial version. I think I would need Premiere Pro to control audio tracks (is that correct?). I can play the mp4 videos using the builtin Windows 11 apps (Media Player, Movies & TV, Photos, Windows Media Player) and the audio plays in all of those apps.

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Bill Sprague

Community Expert

In your first post you wrote that when you add music tracks to the project it "is present". Assuming that means you hear it, the audio is working. But, you don't hear the video clips. Did you check the mute buttons? Each track has one. You might have the audio turned off for that one track! If not, Ann is right about needing the information supplied by MediaInfo.

There are more audio controls in Premiere Pro and its partner, Audition. But, there are plenty of audio controls in Premiere Elements that are suitable for most videos.

Mute buttons are in the green box:

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