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rickaltman
Participating Frequently
October 26, 2017
Answered

No sound with video

  • October 26, 2017
  • 3 replies
  • 1338 views

I shot video from my Galaxy Note 8 this week and the MP4 file is silent. Nonetheless, when I bring that video file into PREL12, I see an audio track that appears to have sound associated with it (see screen image below). Within PREL, however, and when I export the video, I hear nothing.

I need to figure out what I did to suppress the audio during recording or during normal playback, but in the meantime, is there a way I can get the audio that appears to exist, based on the timeline, to actually be heard?

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      Correct answer Bill Sprague

      Try looking at the setting under Edit > Preferences.

      3 replies

      B
      Community Expert
      Bill SpragueCommunity ExpertCorrect answer
      Community Expert
      October 26, 2017

      Try looking at the setting under Edit > Preferences.

        H
        haroldp91729177
        Participant
        June 17, 2018

        preferences menu says output speakers not working.  how to i enable them?  they work on other programs and when i test them outside of elements!

        thanks

        B
        Community Expert
        Bill SpragueCommunity Expert
        Community Expert
        June 17, 2018

        Change the settings in the Audio Hardware section of preferences from whatever it is to something else.

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