No Viewing in editting mode and no stopping premiere element
I have a new computer HP ENVY x360 Convertible 15-cn0xxx. It runs on Windows 10 and I keep it updated.
While using Premiere Elemets 2018, I noticed that I did not give any sound. All the settings seemed to be ok and other app’s did produce sound.
After a web search I decided to re-install Premiere Element 2018. When I use Premiere now, I cannot start viewing the film while in the editing mode.
So I looked for updates from Windows and installed them, I re-installed Premiere again and I checked all the HP upodates. No improvement.
After installing you latest update this morning I noticed a difference in memory usage.
Situation now:
- I cannot view the film while in the editing mode (pressing “SPACE” does not work)
- Quiting Premiere does not work; when I want to stop the app, I have to do it in the Windows processes screen by ending the Adobe app.
- When I create a MP4, the end product is ok; sound and picture.
Can you help me with these problems?
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