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Participant
June 12, 2024
Question

Online Services encountered an error.

  • June 12, 2024
  • 1 reply
  • 793 views

Just purchased Adobe Premiere Elements, as soon as I click on Soical Media during the export I get the following error:

 

"Online Services encountered an error.  The service will now be terminated or paused if possible."

 

I can click OK and it still takes me into the Soical Media section to select youtube.

This topic has been closed for replies.

1 reply

Community Expert
June 12, 2024

The connections between Premiere Elements and any social media don't always work.   The likely cause is a protocalls change at the social media site.  The fix is to export your video to a local drive, review it and then use the social media's uploader.   

Participant
June 12, 2024

Thanks for the info Bill, is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  Not what I would expect from Adobe, been using their other products such as Lightroom and Photoshop for years.  Thanks again for your reply Bill.

Community Expert
June 13, 2024
quote

...... is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  .......


By @Darren Fitzgerald

 

No, it is not an official word.  Most of the help here comes from other users and most of that comes from only a few regular contributors.   As users, we don't know what the official work might be.  Historically, the answer to your question has been the same.  YouTube (or other service) will make a change to their connection protocols and it stops working for some.    I'm sorry that you are dissatisfied.  If you bought directly from Adobe, there is a 30 day refund policy.