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Darren Fitzgerald
Participant
June 12, 2024
Question

Online Services encountered an error.

  • June 12, 2024
  • 1 reply
  • 793 views

Just purchased Adobe Premiere Elements, as soon as I click on Soical Media during the export I get the following error:

 

"Online Services encountered an error.  The service will now be terminated or paused if possible."

 

I can click OK and it still takes me into the Soical Media section to select youtube.

This topic has been closed for replies.

1 reply

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Community Expert
Bill SpragueCommunity Expert
Community Expert
June 12, 2024

The connections between Premiere Elements and any social media don't always work.   The likely cause is a protocalls change at the social media site.  The fix is to export your video to a local drive, review it and then use the social media's uploader.   

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    Darren FitzgeraldAuthor
    Participant
    June 12, 2024

    Thanks for the info Bill, is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  Not what I would expect from Adobe, been using their other products such as Lightroom and Photoshop for years.  Thanks again for your reply Bill.

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 13, 2024
    quote

    ...... is this the official word from Adobe?  I'm concerned that I purchased a product and a feature that I would consider important is not working and a "fix" needs to be done to get around it.  .......


    By @Darren Fitzgerald

     

    No, it is not an official word.  Most of the help here comes from other users and most of that comes from only a few regular contributors.   As users, we don't know what the official work might be.  Historically, the answer to your question has been the same.  YouTube (or other service) will make a change to their connection protocols and it stops working for some.    I'm sorry that you are dissatisfied.  If you bought directly from Adobe, there is a 30 day refund policy.   

     

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