Organizer and Premier Element not responding when importing GoPro video HEVC 240fps

Hi,

When I import a video HEVC recorded with a GoPro Hero 9 at 240fps the Organizer freezes and stops responding. There are no error messages, but the import stops when generating the thumbnail. The process uses lots of memory and disk access, then stops answering. I have to kill the SW. See image attached.

Similar behavior happens when I import the file directly in Premier Element. The file is imported (without thumbnail), but it is not possible to play it. After few seconds, the SW stops responding and I have to kill it.

Please notice that I have no problem importing GoPro videos H.264 at 120fps.

There are similar questions on the forum but no solution:

1- https://community.adobe.com/t5/photoshop-elements/elements-organizer-2021-gets-stuck-on-high-fps-vid-pauses-thumbnail-and-faces-analysis-progress/m-p/12176898 

2- https://community.adobe.com/t5/photoshop-elements/photoshop-elements-2020-organizer-freezes-when-trying-to-create-thumbnails-after-update-from-pse13/m-p/11249786 

Thank you for your help

Laptop:

HW: DELL XPS 15 9500
Graphic: GeForce GTX 1650 Ti

Adobe SW:

Elements Organizer 19.0.0.0
Version principale : 19.0 (20210807.m.158016)

Windows:

Édition Windows 10 Famille
Version 20H2
Date d'installation ‎2021-‎03-‎10
Version du système d’exploitation 19042.1165
Expérience Windows Feature Experience Pack 120.2212.3530.0

MediaInfo output:

General
Complete name : D:\Videos\GoPro\Sources\...\GX010765.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 53.5 MiB
Duration : 7 s 341 ms
Overall bit rate : 61.2 Mb/s
Encoded date : UTC 2021-06-12 15:37:15
Tagged date : UTC 2021-06-12 15:37:15

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 7 s 341 ms
Bit rate : 60.8 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 239.760 (240000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.122
Stream size : 53.2 MiB (99%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2021-06-12 15:37:15
Tagged date : UTC 2021-06-12 15:37:15
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 7 s 339 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 169 KiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2021-06-12 15:37:15
Tagged date : UTC 2021-06-12 15:37:15

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 7 s 341 ms
Bit rate mode : Constant
Frame rate : 239.760 (240000/1001) FPS
Time code of first frame : 15:40:14:48
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2021-06-12 15:37:15
Tagged date : UTC 2021-06-12 15:37:15

Other #2
Type : meta
Duration : 7 s 336 ms
Bit rate mode : Variable
Duration_LastFrame : -672

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 7341