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Known Participant
July 18, 2020
Question

Parts of PE-13 suddenly missing

  • July 18, 2020
  • 1 reply
  • 187 views

I am using Premier Elements 13 on a 15-month-old iMac with Mac-OS Mojave 10.14.6 installed.

Last night it was all working fine.  This morning some aspects of PE are not working. For example, I cannot select or move images in the screen above the timeline.  If I click on the Applied Effects button to the right of the screen only a blank white panel appears.

 

There is some evidence that the computer underwent a restart during the night although I had not planned on one.  In fact, when the usual reminder appeared yesterday about updates being available, I clicked on the 'Remind me tomorrow' option.

 

In any case, it is now no longer practical to edit a video.  Any ideas what can have gone wrong and what I can do to remedy it?  Could Time Machine help (I've never used it before)? Should I reintall PE13 or buy an updated version?  Try anything else?  My thanks for any help you can offer.

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1 reply

Legend
July 18, 2020

My first stop would be the uninstall and reinstall the software. (You won't lose any work in progress.)

ChrisdadAuthor
Known Participant
July 18, 2020

Thank you.  I shall try that.