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R
REMIN5D9B
Participant
August 29, 2020
Answered

Pc: To open Adobe premiere, I have to enter a serial number at once.

  • August 29, 2020
  • 2 replies
  • 531 views
Hello! I have a very big problem at the moment:
 Since I have a new PC, I can no longer open Adobe premiere elements 15 
because I have to enter a serial number.
 I bought the program 4 years ago for more than 100 € and have made many YouTube videos with it since then. 
I have no longer  this "serial number" and can not open the program. 
A test version is suggested to me, although I have already installed the paid full version a long time ago. 
What should I do now? I don't have the serial number anymore. 
The next thing is, that I can't contakt the adobe support.
I would be really happy if any of you have an idea how you can help me .. Thank you!
 
 
 
 
This topic has been closed for replies.
Correct answer John T Smith

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
August 29, 2020

"The next thing is, that I can't contakt the adobe support."

 

Go to "https://helpx.adobe.com/support.html"  and click on the icon in the lower right corner to start an online text chat.  The icon looks like this: 

 

R
REMIN5D9BAuthor
Participant
August 30, 2020

Hi,

 

Thank you two so much for this fast answers! (I didn't think that anyone would answer so quickly)

 

I am so happy, that the programm works again and it works really great with the new Pc..

 

Have a nice day! 😃

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 29, 2020

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

    R
    REMIN5D9BAuthor
    Participant
    August 30, 2020

    Hi,

     

    Thank you  😀 😀two so much for this fast answers! (I didn't think that anyone would answer so quickly)

     

    Thank you for this usefull link: https://helpx.adobe.com/download-install/kb/find-serial-number.html! (<- it really helps)

     

    I am so happy, that the programm works again and it works really great with the new Pc..

     

    Bye

     

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