Skip to main content
dddwink
dddwink
Participant
June 14, 2018
Question

PE 15 Installation Issue

  • June 14, 2018
  • 1 reply
  • 224 views

When reinstalling PE 15, from disc, I get the message to install Adobe Support Advisor, because  "Installer failed to initialize". I Am using Windows 10. Also, I tried to indicate a "CORRECT" response on a previous post and the link provided did not work.

    This topic has been closed for replies.

    1 reply

    S
    Steve Grisetti
    Legend
    June 14, 2018

    It's always helpful to know what exactly didn't work, ddd. That keeps us from recommending it again. I

    First, enable Show All Files in your Folder Options.

    And try going to C:/Users/[YourName]/AppData/Roaming/Adobe and deleting the folder OOBE. Do the same thing under User/[YourName]/AppData/Local/Adobe. Then try your install again.

    S
    Steve Grisetti
    Legend
    June 15, 2018

    Since you have started a new thread with the same topic, I am locking this thread.

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices