PE 2018 AUDIO

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

Check the Audio Hardware Preferences. Default Audio Input should be set to No Input.

Ann I saw this earlier for Pro.  Does this apply to Elements? Thank You.

The most common user error is not source patching the track.
Solved by first opening clip in Source Monitor. Then drag/insert into timeline.