PE 2019 installing problem

Question

Premiere Elements 2019 refuses to install.This screen opens and that's all.Is there a solution for this problem?I have tried all the troubleshooting items from Adobe, but still doesn't work.

Bill Sprague · Accepted Answer

There is little that can be done in a user to user forum. For installation issues, please consider initiating an online "chat" session with Adobe's customer support.Contact Customer Care

j.p.o74563260 · Answer

This is the log01/26/19 13:41:52:919 | [INFO] | | ASU | OPM | OPM | | | 5104 | Build Version - 10.0.0.9901/26/19 13:41:52:919 | [INFO] | | ASU | OPM | OPM | | | 5104 | Logging Level verbosity Set to 401/26/19 13:41:52:920 | [INFO] | | ASU | OPM | OPM | | | 5104 | Schema version and schema compatibility version are same or greater than current01/26/19 13:41:53:536 | [INFO] | | ASU | OPM | OPM | | | 5104 | _opm_handle_OPDReturnedStatus called with opdStatus as:001/26/19 13:41:53:536 | [INFO] | | ASU | OPM | OPM | | | 5104 | No Record found for the input fields in opm_getValueForKey

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