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Carla23905194jfo6
Participant
April 22, 2022
Question

PE 2022 hangs, crashes and text falters

  • April 22, 2022
  • 1 reply
  • 760 views

I've bought a brand new laptop with more than enough specs to run PE 2022 and have issues ever sinds (5 months). I'm not able to run the software correctly and going nuts!

PE hangs regularly or crashes and the performance is bad. Rendering turns the video in crap image, so you can't see how the video is becomming realy. What is the point of video software, if you can't see what you're editing in real time?!

Even a simple test video with 1 video and 1 text animation can't play normaly, but constantly falters at the text part. I've tried a lot to solve it, but I'm out of options and nowwhere to turn to.

Some of the options I've tried: update videocard, hardware accelaration on/off, rendering, peripherals detatched, one screen.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 22, 2022

>update videocard

 

Did you update from the card vendor, or from inside Windows?

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
AMD/ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
April 22, 2022

Premiere Elements is reliable, mass market software from a major company.   It works.  With as much trouble as that, there are hardware issues somewhere.  If it were me, I would get remote troubleshooting from Adobe.  Start a chat session here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

Jpaydirt
Jpaydirt
Known Participant
April 23, 2022

I'm having the same issue with both my 20 and 22 versions, they were working fine but started doing strange things and have now both gotten to the point where they freeze up after adding a video clip and editing it or even adding two clips , rendering each clip doesnt help, I spoke with dell support about graphic drivers and they don't see any issues, I have no clue how or what to do to update the drivers, this is a new dell computer, I've uninstalled and re installed 20,22 and premiere pro with no luck,  don't know what pro is going to do as I'm trying to learn it because my PE won't work anymore, i have never had any trouble with pe before, come to think of it I didn't have any trouble until I got pro.........hmmm

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