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desireeb87571287
Participating Frequently
January 6, 2025
Question

PE 2024 menu not opening

  • January 6, 2025
  • 2 replies
  • 603 views

I launched PE Organizer for the first time in a couple of weeks and have the following issues:

- first the screens (dual monitor) randomly flash black then back on (this is distracting but seemingly ok otherwise)

- then the main screen will (after a click) go dimmer (colors muted, everything dark)

- in an attempt to check my settings, I cannot access anything from the top menu bar (file, edit, etc.) - click and nothing happens

I turned off HDR on both monitors and this seems to have resolved the dimming issue, but still cannot access the menu.

 

Have tried launching in administrator mode, no difference.  Can't tell if I need an update, as can't access Help.

 

Windows PC 11.  Nvidia drivers are up to date

2 replies

John T Smith
Community Expert
Community Expert
January 6, 2025

>Nvidia drivers are up to date

 

Studio or Gaming driver?

desireeb87571287
Participating Frequently
January 7, 2025

gaming

 

John T Smith
Community Expert
Community Expert
January 7, 2025

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

Legend
January 6, 2025

Is the PE you're working with Premiere Elements video editor or Photoshop Elements photo editor?

 

Since you have dual monitors, are you running the Organizer in your #1 monitor?

desireeb87571287
Participating Frequently
January 7, 2025

Premiere Elements 2024, and wow, your second question made me think.

It is launching onto display #2 (which is actually what I want), so I tried moving it onto #1 and it was very strange.

Yes! I was able to get the menus to pull down (couldn't find what I needed, but at least the menu worked).  I have to admit I do not understand how my various apps choose which monitor to launch to (#2 is my gaming monitor directly in front, and #1 is for my browser, but when not gaming, #2 is preferred for everything except my browser) as some launch to 1 and others to 2.  

desireeb87571287
Participating Frequently
January 7, 2025

It was strange because initially the menu worked...but then my screen flashed and the menu no longer worked.