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Sieds98A5
Participant
November 2, 2020
Answered

pe13 deactivation on desktop that is not available anymore

  • November 2, 2020
  • 2 replies
  • 312 views

I build a new desktop and moved the drive containing PE13 to this desktop. I can not deactivate it on the old one so it continues to request deactivation because it is in use on to many computers.

How can I deactivate PE13 on a not existing computer.

This topic has been closed for replies.
Correct answer Bill Sprague

The only possibilities are logging on to your Adobe account or trying an online chat with Adobe customer service.  If you registered it, the online account method might work.  Online chats start at https://helpx.adobe.com/support.html

 

2 replies

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Community Expert
Bill SpragueCommunity Expert
Community Expert
November 3, 2020

Thanks for returning with a report that you got it fixed.  

B
Community Expert
Bill SpragueCommunity ExpertCorrect answer
Community Expert
November 2, 2020

The only possibilities are logging on to your Adobe account or trying an online chat with Adobe customer service.  If you registered it, the online account method might work.  Online chats start at https://helpx.adobe.com/support.html

 

S
Sieds98A5Author
Participant
November 2, 2020

Problem has been solved with help of the help center through a chat session. Tha.

nks

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