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charlief37531446
Participant
December 10, 2018
Question

PE19 will not open after installing

  • December 10, 2018
  • 1 reply
  • 573 views

Hello,  iv downloaded from Adobe a copy of Elements premiere19 (iv also tried Premiere 18) installed it and it's run through the unzip and install smoothly. Then it closes,  no trial page/activation page.  when I double click on the desktop icon (or the icon in the program folder), I get a spinning circle for 5-7 seconds and that's all.
iv tried reinstalling, updating drivers, clearing hard drive, antivirus off/on even safe mode. now after 4 days of headache and running out of hair!
I'm asking for help.

I'm using a HP Pavilion G7-2235DX AMD A8-4500M X4 1.9GHz
8GB Ram
1TB Sata
Windows 8.1 v6.3

i just can't get the software to open.
many thanks in advance.
Charlie

    This topic has been closed for replies.

    1 reply

    williebegoode
    williebegoode
    Participating Frequently
    December 10, 2018

    Charlie,

    You are using a very old Windows OS, and that would be the first suspect in the problems you're encountering. Is there any way you can upgrade your OS?

    Bill

    C
    charlief37531446Author
    Participant
    December 10, 2018

    Hi Bill,

    Thanks for the reply. I haven't thought about the operating system as I have PE18 installed and working on my wife's hp lap top that is older and running Windows 7, it's slow but working fine. That's why I desided to install it on my laptop.

    Do I really have to upgrade to Windows 10?

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