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DanW11
Participant
January 31, 2019
Question

PE2019 won't import 4k 60fps

Hi all. I am using a Gopro hero 7 and Elements to edit these videos. No issues so far but now that I am trying to 'add media' in 4k, it states -  'error message - this type of file is not supported, or the required codec is not installed. No issue with 2k.

No issues watching, downloading, saving, moving, viewing thumbnails 4k/60fps on my computer.

Thank you

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    1 reply

    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 31, 2019

    If you have your GoPro set to HEVC or H.265, your footage will not work in Premier Elements.  Set for the more common H.264

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