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bobsapey
Inspiring
July 15, 2019
Answered

PEL 15 Media Import Generic Error

  • July 15, 2019
  • 2 replies
  • 748 views

I am trying to import some videos from my MotoG6 phone which are mp4 format. Some import without any problem while a couple always cause PEL15 to report a generic error - screenshot of error report below. Any thoughts as to why this may be happening?

    This topic has been closed for replies.
    Correct answer Steve Grisetti

    Most likely the issue is that your video uses variable frame rate compression. Version 2019 can work with variable frame rate video, but earlier versions can have an issue with it.

    The easiest solution (short of upgrading to the current version of the program) is to convert the video using the frame download Handbrake. My tutorial shows you the hows and whys.

    Converting videos with Handbrake - YouTube

    2 replies

    S
    Steve GrisettiCorrect answer
    Legend
    July 15, 2019

    Most likely the issue is that your video uses variable frame rate compression. Version 2019 can work with variable frame rate video, but earlier versions can have an issue with it.

    The easiest solution (short of upgrading to the current version of the program) is to convert the video using the frame download Handbrake. My tutorial shows you the hows and whys.

    Converting videos with Handbrake - YouTube

    B
    bobsapeyAuthor
    Inspiring
    July 15, 2019

    Hi Steve, thanks very much for that, it has made my phone much more useful than I thought it was.

    Bob

      S
      Steve Grisetti
      Legend
      July 15, 2019

      I'm not sure what's up, since I edit Moto 6 video all the time. Although I guess it depends on which software you're using to shoot your video on your phone.

      Open one of your MP4s in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report that is generated and paste it to this forum. Once we know the specs of the video you're trying to import we can more likely help you.

      B
      bobsapeyAuthor
      Inspiring
      July 15, 2019

      B
      bobsapeyAuthor
      Inspiring
      July 15, 2019

      General

      Complete name                            : C:\Users\bobsa\Desktop\VID_20190714_154202903.mp4

      Format                                   : MPEG-4

      Format profile                           : Base Media / Version 2

      Codec ID                                 : mp42 (isom/mp42)

      File size                                : 95.4 MiB

      Duration                                 : 46 s 685 ms

      Overall bit rate                         : 17.1 Mb/s

      Encoded date                             : UTC 2019-07-14 14:42:54

      Tagged date                              : UTC 2019-07-14 14:42:54

      xyz                                      : +53.5887-002.7636/

      com.android.version                      : 9

      com.android.manufacturer                 : motorola

      com.android.model                        : moto g(6)

      Video

      ID                                       : 1

      Format                                   : AVC

      Format/Info                              : Advanced Video Codec

      Format profile                           : High@L4

      Format settings                          : CABAC / 1 Ref Frames

      Format settings, CABAC                   : Yes

      Format settings, Reference frames        : 1 frame

      Format settings, GOP                     : M=1, N=30

      Codec ID                                 : avc1

      Codec ID/Info                            : Advanced Video Coding

      Duration                                 : 46 s 560 ms

      Bit rate                                 : 17.0 Mb/s

      Width                                    : 1 920 pixels

      Height                                   : 1 080 pixels

      Display aspect ratio                     : 16:9

      Rotation                                 : 180°

      Frame rate mode                          : Variable

      Frame rate                               : 29.970 (29970/1000) FPS

      Minimum frame rate                       : 15.018 FPS

      Maximum frame rate                       : 43.103 FPS

      Standard                                 : NTSC

      Color space                              : YUV

      Chroma subsampling                       : 4:2:0

      Bit depth                                : 8 bits

      Scan type                                : Progressive

      Bits/(Pixel*Frame)                       : 0.273

      Stream size                              : 94.3 MiB (99%)

      Title                                    : VideoHandle

      Language                                 : English

      Encoded date                             : UTC 2019-07-14 14:42:54

      Tagged date                              : UTC 2019-07-14 14:42:54

      Color range                              : Full

      Color primaries                          : BT.601 NTSC

      Transfer characteristics                 : BT.601

      Matrix coefficients                      : BT.601

      mdhd_Duration                            : 46560

      Codec configuration box                  : avcC

      Audio

      ID                                       : 2

      Format                                   : AAC LC

      Format/Info                              : Advanced Audio Codec Low Complexity

      Codec ID                                 : mp4a-40-2

      Duration                                 : 46 s 685 ms

      Duration_FirstFrame                      : 29 ms

      Bit rate mode                            : Constant

      Bit rate                                 : 128 kb/s

      Channel(s)                               : 2 channels

      Channel layout                           : L R

      Sampling rate                            : 48.0 kHz

      Frame rate                               : 46.875 FPS (1024 SPF)

      Compression mode                         : Lossy

      Stream size                              : 729 KiB (1%)

      Title                                    : SoundHandle

      Language                                 : English

      Encoded date                             : UTC 2019-07-14 14:42:54

      Tagged date                              : UTC 2019-07-14 14:42:54

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