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A
Anonymous
March 24, 2017
Question

Photoshop to Premiere - License Change request

  • March 24, 2017
  • 1 reply
  • 255 views

Hey everyone,

Due to a wrong delivery of our software supplier, we've recieved a Photoshop elements license instead of a Premiere Elements license.

We really have no purpose for Photoshop Elements, so we'd really like to switch licences.

Is this possible? I'f not we'd like to disable our Photoshop license and recieve a refund.

Thanks a lot in advance,

Best regards,

    This topic has been closed for replies.

    1 reply

    S
    Steve Grisetti
    Legend
    March 24, 2017

    Assuming you've bought it from Adobe, you'll need to contact Adobe. This is a user to user.

    Contact Adobe Customer Care via Chat.

    Contact Customer Care

    A
    Anonymous
    March 24, 2017

    Hi Steve,

    Thank you very much. I've tried the chat, but it resulted in me repeating my question 4 times and eventually the guy on the other side stopped responding. This was not really helpful.

    Any other ideas to get me closer to my goal?

    S
    Steve Grisetti
    Legend
    March 24, 2017

    No. Not if you bought your programs from Adobe.

    Give them another try. Chat has always worked well for me.

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