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petere16776760
Participant
June 22, 2018
Question

play button not working

  • June 22, 2018
  • 1 reply
  • 352 views

Ran across this with 2015 version and now the 2018 version.  When I click on the play button (little triangle), nothing (also tried the space bar).  I can grab the progress bar and manually move the cursor, but cannot play a video.  Probably a computer problem, but I'm at a loss.  Other video editing programs do work.

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 22, 2018

    That is not normal for most, but it does pop up!

    I googled "premiere elements play button" and several things pop up. 

    To start, try looking at the Audio Hardware selection in preferences and experiment with changes to it.

    If that does not work, there are references to changing a folder name. Get to C:\Users\*user name*\AppData\Roaming\Adobe\Premiere Elements and change the folder 18.0 to 18.0_old.  When you open PrE next it will rebuild the settings there. 

    Another is to try resetting the settings.  Hold down the Alt key or the Shift+Alt and start PrE. 

    Good luck!

    P
    petere16776760Author
    Participant
    June 23, 2018

    Thanks for the response. Unfortunately none of the above worked.  I did notice that the button to advance frame to frame did work, as does the go backwards frame by frame button.  Also, I found I do not have a folder called 18.0  I have 8.0, 15.0 and 16.0    I did try doing the renaming trick to all of them, one at a time. No difference.

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