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A
Anonymous
May 29, 2017
Answered

Play doesn't work in Timeline- Premiere Elements 15

  • May 29, 2017
  • 2 replies
  • 3538 views

I just installed Premiere Elements 15 and the play button in the timeline doesn't work.  It plays the video for about 1-5 milliseconds and stops.  I can hear choppy audio when it plays.  I can drag the cursor across the timeline and the frames do show and the audio also plays (v choppy due to manual movement).  The media is mp4.

The same thing happens if I just have pictures in the timeline (without sound).

I'm on Windows 7 with a Intel i7 2.7 GHz, 32 GB Ram, 64 bit. 

Video card NVIDIA Quadro M3000M, and NVIDIA High Def audio card; they are both updated drivers. Symantec is the antivirus running.

I also have AVS video editor program loaded on this PC and it works fine when i run the same videos on it.  I don't have AVS and Premiere running at the same time.

thanks,

Adrian.

This topic has been closed for replies.
Correct answer ajays74965046

Did what you said with no errors but it didn't help.

Also changed Audio Class from MME to ASIO but didn't help either.


Please get to the following folder and rename 15.0 to 15.0_old:

C:\Users\*user name*\AppData\Roaming\Adobe\Premiere Elements

If the issue persists kindly get in touch with our chat support using following link:

support

Thanks and regards

2 replies

R
rupertr74737073
Participant
July 10, 2018

My play button stopped working. It had been fine for weeks, then an hour ago, it wouldn't work on any projects that previously worked. I tried a few different things to fix it. Eventually I got it working again. Here are the things I did. I don't know which one fixed the problem. 1) I opened up an earlier version of Premiere Elements and played something there. Then when I reopened 2018, the first project I opened worked again. 2) I also shortened my project file name, which was getting ludicrously long. 3) I pressed the rendering button. Collectively, those things fixed the problem. Hope that helps!

A
Anonymous
May 29, 2017

I also tried Rendering, but that doesn't help.

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
May 29, 2017

.MP4 is a "container".  It can have a wide variety of codecs and variations. 

What is the source of your clips?  Can you use MediaInfo and post the description in the Tree view?

My first guess is that whatever your source, it is recording in a variable frame rate.

Bill

A
Anonymous
May 30, 2017

One video was taken on a Priv Blackberry, but i also tried from a Sony camcorder, and like i said it doesn't play even simple pictures on the timeline.

It plays fine with VLC once I export from Premier (HD 720).  It just doesn't play in the timeline so i can check while i'm editing.

From Mediainfo:

(1) the Blackberry video is:

General: Codec ID is mp42, overall bit rate: Variable, Overal bit rate 9 213 kb/s,

Video: Format AVC, Frame rate: Constant, Frame rate 24.000FPS,

(2) the Sony Camcorder is:

General: MP4, CodecID M4V, Overall bit rate 3 463kb/s

Video: Format: AVC, Frame rate: Constant 30 FPS,

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