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jodette2
Participant
December 11, 2019
Question

Playhead is stuck

  • December 11, 2019
  • 2 replies
  • 247 views

The cursor, which I think is called the playhead, in my video in Adobe Premiere Elements 2018 is stuck at the beginning. I can't move it at all and I have searched for a fix and been suck on  the adobe help for a very long time with no response. How can I get this working? Thank you.

 

 

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
December 13, 2019

"I had a corrupted file...."

 

Thank you for writing back that you were successful at getting it fixed.  It seems there are days when Adobe Customer Support gets busy, but once customers are connected, results are usually very good!

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
December 11, 2019

Need basic information.....

For a start, what "adobe help" connection?  What computer system and details?  How much free space on your HDD? What project settings?  What is the source of the video files?  What video format is being used?

J
jodette2Author
Participant
December 12, 2019

Dear whsprague,

 

Many thanks for answering my post.

 

I will try and answer your questions as best I can

 

1. what "adobe help" connection?- the Adobe website Help support - I was talking to an agent who got me to wait for a specialist. Unfortunately after 1.75 hours of waiting I had to go to work. I asked how long the wait would be but did not receive and answer so hung up. I tried again the next day and same thing happened. So I thought I'd try the Adobe community support.

 

2.What computer system and details? - 64bit operating system, x64-based processor, Thinkpad P40 Yoga Signature Editor, Intel (R) Core (TM) i&-6600U CPU 2 2.60GHz 2.81 GHz, 16GB RAM

 

3.How much free space on your HDD? - 350GB

 

4. What project settings?-

Editing mode: - AVCHD 720p sqaure pixel

Timebase: 29.97 frames/sec

Video:

Frame size 1280, horizontal 720 vertical

Pixel aspect ration: Square pixels (1.0)

Fields: No fields (Progressive Scan)

Display Format 30fps Drop0Frame Timecode

Title Safe Area 20 % horizontal 20 %vertical

Action Safe Area 10 % horizontal 10 % vertical

Auydio - Samplae Rate: 48000 Hz

Display Format Audi Samples.

 

5. What is the source of the video files?- nikon and/or canon cameras

 

6.What video format is being used? VLC media file MOV.

 

Please let me know if you need more information. Thank you again for your help.

 

Jodette 2

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