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kevins4961289
kevins4961289
Participant
August 17, 2019
Answered

Prem Elements 18 Video import error

I'm uploading MP4 files record from an S10 Samsung device.

When loaded it shows only the Audio file?

What am I doing wrong?

Could it be resolution of recording. ?  - UHD 3840x2160

HDR10+

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    Bill SpragueCorrect answer
    Community Expert
    August 18, 2019

    I should have googled it yesterday.  I found this:  "The Galaxy S10 is a highly-capable video camera that offers 2160p video at 60fps......HDR10+ footage is in H.265 only and the bitrate is 54Mbps. "

    Premiere Elements latest version 2019 does will not function with H.265 footage on a Windows PC.  The Apple version will support the H.265 version because Apple puts in in their operating system but calls it HEVC

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    5 replies

    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    August 18, 2019

    I have no trouble with UHD 3840x2160 files from a S9.  I'm not sure what the HDR10+ is about.  Can you use the Mediainfo program and post the contents of your files?

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    Steve Grisetti
    Legend
    August 18, 2019

    I think you might be onto it, Bill. Could the S10 be using HEVC H.265 codecs?

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