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kevins4961289
kevins4961289
Participant
August 17, 2019
Answered

Prem Elements 18 Video import error

  • August 17, 2019
  • 1 reply
  • 373 views

I'm uploading MP4 files record from an S10 Samsung device.

When loaded it shows only the Audio file?

What am I doing wrong?

Could it be resolution of recording. ?  - UHD 3840x2160

HDR10+

    This topic has been closed for replies.
    Correct answer Bill Sprague

    I should have googled it yesterday.  I found this:  "The Galaxy S10 is a highly-capable video camera that offers 2160p video at 60fps......HDR10+ footage is in H.265 only and the bitrate is 54Mbps. "

    Premiere Elements latest version 2019 does will not function with H.265 footage on a Windows PC.  The Apple version will support the H.265 version because Apple puts in in their operating system but calls it HEVC

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    August 18, 2019

    I have no trouble with UHD 3840x2160 files from a S9.  I'm not sure what the HDR10+ is about.  Can you use the Mediainfo program and post the contents of your files?

    S
    Steve Grisetti
    Legend
    August 18, 2019

    I think you might be onto it, Bill. Could the S10 be using HEVC H.265 codecs?

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