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cindyw82675402
Participant
January 30, 2017
Question

Premier Elements 13 stops responding on Mac

  • January 30, 2017
  • 1 reply
  • 138 views

I am using Premier on a Mac desktop.  When I am adding text (which is all I do in the program really) it will suddenly stop  responding.  sometimes I will let it sit and see if it will come back but it doesn't.  Sometimes it completely loses the video that was there, keeping the audio and the text boxes that I added.  I am forced to use "force Quit" every time.  Then I reopen and it is there and fine.  Later it happens again.  Why is this happening and what can I do?

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    1 reply

    Legend
    January 30, 2017

    Which version of OSX are you using? What processor do you have and with how much RAM?

    When did you last check for font corruptions?

    Has version 13 ever worked on this system?