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cr55332731
cr55332731
Participant
November 18, 2017
Question

PREMIER ELEMENTS 13 VIDEO ISSUE

  • November 18, 2017
  • 1 reply
  • 187 views

Hello all,

  Adobe Premier Elements 13 on an Lenovo ThinkPad E560..I7 6500U, 16 GB ram, switchable graphics Intel HD520 and AMD Radeon R7 M370 2GB memory.  Windows 7 pro.  Graphic drivers all updated.  Photoshop works fine.  Elements returns an "incompatible display driver" error.  Any fix for this?

Thank you for any help,

C.

    This topic has been closed for replies.

    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 19, 2017

    Turn off the Intel card in the bios.

    cr55332731
    cr55332731Author
    Participant
    November 20, 2017

    Thank you for the reply.  I will double check in the BIOS, but I believe it isn't possible to disable the Intel card on this particular laptop.

    Thank you again for your time,

    C

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