Premier Elements 14.1 cannot import MP4 files from GoPro 7

Forum|Forum|4 years ago
August 29, 2021
3 replies
306 views

Today I did want to edit some GoPro 7 MP4 files in my Adope Premier elements 14.1. Operating system is Windows 10 Home - with all recommended updates.

When I try to import the MP4 media I do get hte error message "the importer recorded a generic error"

Any fixes, work arounds, updates or other things that could make my Premier Elements 14.1 work with GoPro 7 again?

Thanks

Lars W.

This topic has been closed for replies.

John T Smith

Community Expert

Maybe https://handbrake.fr/ open source transcoder/converter?

John T Smith

Community Expert

This is about Premiere Pro but it may also work for you

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pro/td-p/9482788

Ann Bens

Community Expert

This is about Premiere Pro but it may also work for you

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pro/td-p/9482788

By @John T Smith

Elements does not support Cineform

S

Steve Grisetti

Legend

That's a relatively old version of the program. It's not going to deal well with H.265 video or 4K video at more than 30 fps.

Open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report and paste it to this forum. With this detailed report we can better advise you what's up.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded